Hello, my name is

Pooja Viroja

I am Business Analyst

I am a Business Analyst specializing in data validation, requirements engineering, and end-to-end testing to drive strategic, data-informed solutions across agile enterprise environments.

<b>Pooja</b>  Viroja
  • 12 + Years of Experience
  • 20+ Completed Projects
Web Developer

What have i done

my Projects
Enterprise Payment Gateway QA & Defect Analysis
Shift4
  • Led the QA process for a high-volume payment gateway, executing end-to-end functional and regression testing.
  • Diagnosed and resolved 60%+ of defects through real-time server log analysis, SQL debugging, and rollback validation.
  • Implemented traceability using Test Data Sheets and mapped test cases to functional and non-functional requirements.
Real-Time Retail Inventory Dashboard System
RONA
  • Built and maintained interactive dashboards using DART and Excel to track KPIs across 1,500+ SKUs.
  • Reduced stockouts by 22% and excess inventory by 18% through historical demand analysis and data validation.
  • Collaborated with cross-functional teams to align dashboard insights with business objectives and audit requirements.
End-to-End BI Solution for Energy Trading Operations
Publicis Sapient
  • Gathered and documented 100+ BRD/FRD requirements for ETRM and BI systems using JIRA and Confluence.
  • Developed ETL pipelines and validated datasets using SQL, Python (Pandas), and Excel for performance optimization.
  • Created interactive Tableau dashboards to visualize KPIs, improving client satisfaction by 40% through strategic insights.
Services

Professional skills

my Talent
Business Analysis & Documentation

BRD/FRD creation, stakeholder collaboration, use cases, traceability matrices, and change management.

88%
Quality Assurance & Testing

Manual and automated testing (Selenium, Python), UAT coordination, defect tracking, and test strategy design.

90%
Data Analytics & Visualization

SQL, Excel, Power BI, Tableau, and dashboard development for data-driven decision-making and reporting.

87%
Agile Methodologies & Project Tools

Scrum ceremonies, sprint planning, JIRA, Confluence, ServiceNow, and SDLC lifecycle management.

85%
Skills
Work Experience
Software QA Analyst
Shift4, Toronto, Ontario
May 2023 - Present

Streamlined QA processes and enhanced defect resolution by aligning test strategies with business requirements using JIRA and automation tools.

Inventory Analyst Associate
RONA, Toronto, Ontario
February 2022 - May 2023

Reduced stockouts and inventory waste by analyzing demand patterns and developing interactive dashboards for real-time KPI monitoring.

Analyst– Product Management
Publicis Sapient, India
January 2014 – December 2021

Delivered data-driven product solutions by documenting 100+ requirements, automating testing, and visualizing KPIs with Tableau dashboards.

Account Portfoilio Manager
HDFC Bank India
November 2012 – November 2013

Managed high-net-worth client portfolios and improved CRM workflows, increasing operational efficiency and service turnaround times.

Education
Master’s in Professional Studies – Analytics
Northeastern University, Toronto
September 2021 – March 2023

Earned a degree in analytics, focusing on data visualization, statistical modeling, and business intelligence tools.

MBA in Finance & Banking
ICFAI University, India
June 2010 – March 2012

Specialized in financial analysis, risk management, and strategic decision-making in banking environments.

Bachelor’s in Electronics & Communication Engineering
Dharmsinh Desai University, India
June 2005 – March 2009

Completed a foundational engineering program with a strong emphasis on digital systems, signal processing, and communications.

History

Certificates

my Certifications
AWS Certified Cloud Practitioner
Completed
Microsoft Certified: Azure Fundamentals (AZ-900)
Active
Certificates

Contact Me

Let’s Talk About Ideas
Contact Me